At the beginning of this week I fueled up my 2007 Hyundai Santa Fe and everything was normal. Two days after that the Check Engine light illuminated. The behavior of the vehicle was unaffected and so I figured I just didn’t secure the gas cap properly. I brought it to Maple Hill Auto, as I have for all my service, (loyal to a fault) and they performed an oil change and cleared the check engine light after testing the vehicle. I paid $13 for the oil change and $45 for the repair. I drove the vehicle away and later that night the Check Engine light came back. I drove the vehicle to Maple Hill and they told me that they were going to change out the Vapor Canister and that they wanted to keep it overnight. They claimed they tested the system 3 times and the light had stayed off.
Today, while driving from my workplace, which is Walwood Hall on Western’s East Campus to my Gym on Stadium Drive, nearing the intersection of Drake and Stadium the Check Engine Light came back on.
I am going to drive the vehicle to Maple Hill tomorrow morning at 7:30am and hand it over to them. I am in a quandary over this, this will be the third time that Maple Hill has attempted to fix my 2007 Hyundai Santa Fe and I am nearly out of faith, patience, and understanding on this. I think we really ought to have a sit-down meeting and discuss the path we should take.
The ownership of this vehicle has not been without it’s unpleasantness. Total Brake system overhauls for $600, made more bitter when I learn that Hyundai overpacks the pads and nearly guarantees pad and rotor failure. Another $600 extortive boondoggle surrounding the 60,000 mile service which includes a charge for checking the fuel system when it doesn’t have any serviceable parts and ultimately comes down to an A/C check and a replacement air filter. I did it myself. Then there is the $400 loss surrounding a tie-rod end that I was under the false impression that my extended warranty “should” have covered and come to find out that it wasn’t. The company that stands behind the extended warranty that Hyundai resells hid behind their fine-print and screwed your customer on a repair that really should have been covered.
So here we stand. I own a car with a extended warranty hosted by a slimy shiftless fine-print dodging company and now I’ve got repetitive failures and nobody seems to be able to fix the problem properly. Randi, I’m quite tired of handing Maple Hill Auto my credit card and there is only so much I’m willing to take before I have no choice but become the ugly angry customer that I really don’t want to become.
Tomorrow at 7:30 I will be bringing my Santa Fe in for service. Please let me know when you would like to have our sit-down meeting.
Andy McHugh – 269-216-4597