I sent three old iPhone 4’s to e-Cycle for recycling, they had a relatively good buy-back rate for the old devices. Of the three that I sent, only one was accepted. The other two were shredded and I got nothing for them, other than the vague satisfaction that the hazardous materials in them were recycled, probably.

I can’t really blame the company, it’s all there in black and white. Don’t send phones with active lines on them. Oops, that was my fault, but after hearing that they had this problem I thought I could just go into Verizon’s site and mark the lines as suspended. That didn’t do the trick. So the phones were summarily destroyed and recycled. I think that’s the part I don’t get, the rush to obliteration. Then again, I do get it, it’s a company trying to maximize all their angles and this is a rather convenient angle. It strikes me that they could have simply shipped the phones back to me or perhaps told me that my attempt at suspend didn’t work. Instead, they took the silent and cheap way out – shred the phones and mark the Unit Price as $0.00.

So, do I do business with e-Cycle in the future? I don’t know. I have learned my lesson at least, a phone you haven’t used in six months may still have a line on it. I don’t think I’ll be doing any further business with e-Cycle. It’s not because of anything overtly naughty, but just the sense that they didn’t care to even get back to me after I tried to disconnect the lines – that haste to simply shred and zero-balance fills me with doubt as to whether I got a fair shake on that deal, or not. I’m thinking not. While it wasn’t against any of the fine print, it did leave a rather bitter taste in my mouth, and I did learn a lot dealing with them, so perhaps in the end, it was good for everyone. I got a lesson, they lost a customer, and I’m wiser next time.

Now, to see if e-Cycle has any competitors.

UPDATE: They do have competitors, so at least there is a wide field available. Also turns out that the reports of the devices shredding were perhaps premature. They were found in a box, waiting for Verizon to disconnect them, since I sent that little nugget to Verizon today, it may take a bit for those devices to register as disconnected. I’ll update more as events unfold.