We’re from AT&T, We Don’t Know The Word, “Stop”

I wrote this letter as a reply to the fifth or sixth sales representative with AT&T. They are attempting to sell us fiber optic data services. I directed them to our Telecom MSP as a professional courtesy, as I do to all sales folk who directly appeal to us. It’s just good business practice, the MSP exists to handle the complexities of telecommunications for us.

Hello,

You’ll be the fifth AT&T sales associate that I have written this to, so here goes… Please direct all sales inquiries for the COMPANY domain to MSP. Person 1 and Person 2 have been CC’ed to this email. Please feel free to share this detail with any other AT&T sales associates who might want to contact us, or not, as we are just forwarding all of this to our Tcom MSP. 

We are now considering AT&T to be harassing us, but since your company doesn’t seem to understand cease and desist, we’ll just keep on sending all of you to our MSP. I would ask to be taken off the list and to “Please Stop”, but AT&T isn’t interested in stop. Perhaps AT&T doesn’t have a clear definition of the word stop.

Here… here’s the definition of stop:

stop |stäp| 

verb (stopsstoppingstopped

[ no obj. ] (of an event, action, or process) come to an end; cease to happen:his laughter stopped as quickly as it had begun | the rain had stopped and the clouds had cleared.

• [ with present participle ] cease to perform a specified action or have a specified experience: she stopped giggling | [ with obj. ] :  he stopped work for tea.

• [ with present participle ] abandon a specified practice or habit: I’ve stopped eating meat.

• stop moving or operating: he stopped to look at the view | my watch has stopped.

• (of a bus or train) call at a designated place to pick up or let off passengers: main-line trains stop at platform 7.

• Brit. informal stay somewhere for a short time: you’ll have to stop the night.

[ with obj. ] cause (an action, process, or event) to come to an end: this harassment has got to be stopped.

• prevent (an action or event) from happening: a security guard was killed trying to stop a raid.

• prevent or dissuade (someone) from continuing in an activity or achieving an aim: a campaign is under way to stop the bombers.

• prevent (someone or something) from performing a specified action or undergoing a specified experience: you can’t stopme fromgetting what I want.

• cause or order to cease moving or operating: he stopped his car by the house |police were given powers to stop and search suspects.

• informal be hit by (a bullet).

• instruct a bank to withhold payment on (a check).

• refuse to supply as usual; withhold or deduct: the union has threatened to stop the supply of minerals.

• Boxing defeat (an opponent) by a knockout: he was stopped in the sixth by Tyson

ORIGIN Old English (for)stoppian‘block up (an aperture)’; related to German stopfen, from late Latin stuppare ‘to stuff.’

Please Stop. 

Please Go Away.

No, We do not want any. Even if we did, we don’t anymore.

Thanks

We’ll keep getting helpful AT&T sales reps until I create a spam filter for the att.net domain and route everything to the trash, which really, I should do out of professional courtesy to AT&T. If it wasn’t for the fact that they at some point could email me about repairs, that would be something I could seriously consider. Alas, I may have to just start ignoring them with my delete key.

Unless they … stop… HA! HA! HA! They don’t know the word, “Stop.”

Poor Comic Book Sales

I’ve seen this show up on Twitter quite a bit, the slowly degrading sales figures for popular comic books and what might be behind it. As a light consumer of comic books I can at least state a few things that keep me from buying many comic books:

  • Dullness – Many series, even some that I’m very fond of like Brightest Day from DC are rather dull. For Brightest Day I have faith that the chief writer, Geoff Johns, is simply warming up for some stupendous issues-to-come but so far it’s shaped a lot like a Stephen King novel, huge wads of detail with action all piled up at the end. There are some titles that I won’t even touch because they are monumentally bad. I won’t name any as to not injure people who feel passionately about their favorite comic and start a flame-out.
  • Impenetrability – Marvel Entertainment is chiefly centered when I bring up this point. Unless you establish serious time to your comic book experience you find the bleeding edge zooms away from you quite quickly. What I mean by impenetrability is that there are entire stories that I have yet to read, and by the time I’ve got both time-opportunity and funds-opportunity the number of comics you’d have to read to get the whole story is monumentally large. It feels a lot like it does when I wander through a library. A good metaphor for these feelings is the confusion/starvation of a shark in the middle of a cloud of tuna. There is no real place to start, there are too many options, there isn’t any handy map or checklist so you can enjoy a storyline as it was intended to be told, so you end up not reading anything. The entire oeuvre becomes impenetrable. I don’t start because I don’t know where to start and I don’t have the time or money to properly enjoy the unfolding story being told.
  • Digital Shrink – Comics are leaking out through channels that have nothing to do with the distributor or the publisher channels whatsoever. People are scanning comics and posting them for free online to the detriment of all the hard-working people who spent time and energy creating the material in the first place. It’s a double-edged sword and I’ve written about this in the past as well. These digital copies being free is only incidental damage, there is a lesson as to why these formats are so popular and it has very little to do with it being ‘free’. It comes down to format choice. Ever since April 2010, when I first laid my hands on my iPad, it became my go-to-device for reading both digital books *AND* digital comic books. There are companies like Comixology which are doing their best, but the publishers have to pay lip service to their distributors and their brick-and-mortar children, the comic book stores. The reason that digital comics haven’t been a cash-cow for comic book companies has everything to do with incomplete, inconstant, and inconsistent vending by publishers. I don’t want to buy paper comic books anymore. I want to subscribe to all my favorite titles digitally and I’m fine with coughing up a credit card number, setting subscription preferences (pull lists) and buzzing around the one central Comic Book app that ties everything together. That would get at least $20-40 a week out of me instead of my current $2.99 a week strategy.

Really the biggest point I have to make here is that by not being “The Brave and The Bold” when it comes to digital comics, people like me aren’t going to make any investment in the product and we’re just going to lurk in the dark and keep our buying power in abeyance. I’m not interested in a teaser issue with the punchline at the end being “Visit your local comic book store for more!”, sorry, but no, I don’t want to. I want to “Visit my Comic Book App for more!” when I want more. Unfortunately by not heeding the opportunity, not filling a vacuum, regular folk have filled it. Nature abhors a vacuum and in this case, certain services and new open-source file types such as CBR and CBZ have filled up all the space that could have been occupied by profit-making comic book sales. I’ve said it before and I will repeat myself here, if you fail to innovate, your customers will innovate without you and then you’ll miss the train completely and be left walking along the tracks. It’s funny to see how many old-school publisher/consumer business models failed to adapt to the Internet, you can see the bodies littered all over, Music, Movies, Television, and as unpleasant as it is to say, Comic Books. By not embracing the bleeding edge of technology each model has created subsequent vacuums and people have found ways to fill those vacuums without any one publisher being able to draw any benefit. When popular media takes technology and the Internet seriously, then you’ll see a turn-around, but not before then. As they stuff their heads in the sand, ever deeper, the erosion will just get progressively worse.

You could sum up this lesson that popular media really should learn in one really great curt statement: “Innovate or Die!” So, get busy innovating, or get busy dying.