Tag Archives: Verizon

Sprint Bork

Posted on by
Reply

Today has been quite an annoying exploration in the vagaries of 20th Century POTS bullshit. My assistant has been on the phone for the better portion of the day with various Sprint representatives trying to get our latest Blackberry device for our new VP to work properly. The phone came with the exchange 363, which when you dial it using any regular phone line ends up in a doo-dee-tiii (computer gobbledygook sounds). Sprint claimed they couldn’t do anything about the problem, so Andy had them switch the number to a brand new one, another 363 number, and the same problem. In the end we switched an old number onto the VP’s device using the 599 exchange, oh would you look at that, damn thing works! Really what it comes down to is that we don’t want to have to dial 269-363-yadayadayada, we want to dial 363-yadayadayada. It’s not that complicated of a thing to figure out now! Of course Sprint’s response was “contact the other POTS companies and complain to them!” Really Sprint? How about YOU DO IT YOU LAZY BASTARDS! Yeah, one little teeny tinny voice is going to command Qwest or SBC Ameritech or Verizon or … to hut right to it and correct a local-exchange switching error. While we’re at it, Sprint, I’ll be sure to refine our ability to FART RAINBOWS!

So what did we learn from this interaction with Sprint? That they’d much rather ignore a POTS problem and let their customers agonize over it rather than take the !@#$ high-road and own the problem and FIX IT THEMSELVES. I suppose I do make a little tactical error here, in that Sprint apparently no longer considers itself a POTS company, no-no-no! It’s a Telecommunications Experience Synergizer. Or something.

To the rumors and all the hints and allegations that Verizon will have an iPhone in January, we say “Oh God YES!” It’s things like this that add ammunition to my professional recommendation that Sprint be fled-from as soon as possible.

Blackberry vs. iPhone vs. DROID

Posted on by
3

This is a bit of advice I wrote regarding Blackberry vs. iPhone vs. DROID…

Thanks for letting me know about what is covered during those meetings. I’d like to share with you some of the reasons why we are using Blackberry devices and not the others, yet.

WMU Development and Alumni Relations uses Blackberry devices because at the time (2007) they were the most relevant and best-featured devices at the time. Blackberry is carrier agnostic, they’ll run on anything, and the two competing systems are CDMA (Sprint and Verizon) and GSM (AT&T and T-Mobile). Blackberry also was a superior choice for corporate users because of the seamless security not only behind the scenes, where the network is edge-to-edge encrypted with AES-256, the US Federal Government standard, but also in-front of the scene. By using BES we have the capacity to manage devices over radio, so if a Blackberry is lost, we do not have to worry about sensitive information leaking out, we simply instruct the Blackberry to commit suicide, then order a new device. This really drove a lot of the Blackberry adoption, at least in the technical circles where these properties are worth quite a lot. Blackberry continues to be a ‘best-case’ device because of all the sticky technical bits that make them quite a pleasure to support. There are tradeoffs, as the devices are all business and no pleasure, they don’t have touchscreens, a panoply of apps, and they aren’t exceptionally fast with data. The competing devices, which would be iPhone and Droid are arguably the flipside of what the Blackberry is, it’s all pleasure, but very spartan when compared to Blackberry in the context of business use.

Between iPhone and Droid there is more detail that would benefit you to know. While the Apple iPhone is a tremendously attractive device (especially for someone like me) the device is locked into an arguably stunted network, AT&T. Here in Kalamazoo AT&T has been inexplicably retarded when it comes to fleshing out their 3G network capacity. A 3G network is essentially a “Fast Radio Network” which makes any device that uses it work faster than ‘2G’ or ‘Old and Slow Radio Network’. This lack of competent service in comparison to Sprint and Verizon’s 3G networks that already exist here is the principal reason why iPhones have yet to earn the mark of distinction from my office and why I have been silent about any future move off of the Blackberry infrastructure. I can argue that switching from Blackberry to iPhone at this juncture would be a stupid move, since 90% of users would do business in Kalamazoo county, ignoring Sprint and Blackberry’s 3G network for AT&T’s EDGE (their 2G network) would be akin to replacing the engine in a Camaro with a lawnmowers’. As for Droid, I cannot recommend that mobile device operating system because it has yet to establish a stable canon. Google has been working feverishly developing and extending this platform and Droid suffers for it. If we were to buy-in to Droid now, 6 months down the pike we’d be stuck with 25 devices that may or may not have an upgrade path to wherever Google takes Droid next.

What does the future hold? Blackberry and Sprint are the ‘Devil We Know’. We’re used to the rough patches and we have a well-beaten path and a contract that works for our needs. What conditions would need to happen for me to change my official recommendations? Any switch to iPhone would require AT&T to demonstrate a willingness to flesh out their 3G network in Kalamazoo county. AT&T did consume Centennial Wireless recently, so this may be coming sooner rather than later. Alternatively, if Apple reworks the iPhone to use the CDMA network, it would be useful on the Verizon network and iPhone + Verizon would make me switch us all over in the blink of an eye. So far, the legal rumblings from Apple state that there is a lovers-knot forged between AT&T and Apple in relation to the iPad. Apple needed a data provider, AT&T offered their network for the new iPad device, but the rumor states that the ‘sweetheart deal’ would only be possible if Apple kept the AT&T-only stricture on iPhone, at least until 2011. Verizon is very hungry for the iPhone, but Apple won’t budge, and everyone agrees it’s because AT&T has their hooks in Apple quite deeply. Droid, on the other hand, needs time to mature. The platform is still very young and prone to wild upset and I can’t justify us spending valuable University funds on something so prone to ‘platform-quakes’. Droid would be a valid option by 2015.

If there are any points you’d like clarification on please do not hesitate to ask.

The Devil, you know.

Posted on by
1

I regularly receive questions regarding cellular providers and end up recommending the same things, that when you get right down to it, it doesn’t matter which carrier you select, they are all equally awful, in my experience. The big three in our area at least are AT&T, Sprint, and Verizon. What I do let people in on is what practical measures each carrier does differ on and which one you should take advantage of.

Verizon is the choice for you if you like to roam really off the beaten path. The network is very big, alas, the tradeoff is that it’s slower than many of the others. It’s really useful if you spend a lot of your time in your cabin deep in the woods, plotting the overthrow of the Government, for example.

Sprint is the choice for you if you only roam on the Eisenhower Interstate System in the United States. If you could plausibly walk to an I-## road, and that’s as far as you ever get, then Sprint has a network for you. If you end up in that cabin, you may be lucky, but chances are, you’ll be shit out of luck.

AT&T is the choice for all city mice. Big cities, don’t roam, don’t move. If you are like this, then AT&T is the best for you. They have a self-professed “Fastest 3G Experience”, but their coverage is horribly anemic.

Think of the carriers like a pyramid. The biggest is on the bottom, and the higher you go, the faster the service. That’s generally it.

One thing that is worth mentioning is AT&T recently purchased Centennial Wireless, there has been some chatter that AT&T will turn their 3G network loose on Centennial’s network, what this does to their anemic 3G coverage map has yet to be seen and the date is likewise a mystery – although conventional wisdom plunks it firmly sometime this year, although I would not be surprised if it slips as far as Q3 2011.